Refund policy

Last updated: 14 August 2026

Returns and your right to cancel

For most goods bought online, you may tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to send the goods back. You do not need to give a reason.

To start a return, email thecowboyboots.uk@gmail.com with your order number. We will provide the return address and instructions. Please do not send an item back before receiving those instructions.

Return condition

You may inspect and try on the boots as you would in a shop. Please return them with their original packaging and tags where reasonably possible. We may reduce the refund only where handling beyond what is necessary to inspect the goods has reduced their value. This does not affect your statutory rights.

Return postage

For a change-of-mind return, you are responsible for the direct cost of return postage. We recommend using a tracked service and keeping proof of postage.

If an item is faulty, damaged on arrival, or not as described, contact us promptly with your order number and photographs where helpful. We will provide an appropriate remedy and will not charge you for reasonable return costs where the law requires us to cover them.

Refunds

For an eligible cancellation, we will refund the product price and the least expensive standard outbound delivery charge offered for the order. Extra charges for premium or expedited delivery are not refundable beyond the standard delivery amount.

We will issue the refund to the original payment method within 14 days after we receive the returned goods or you provide evidence that they have been sent back, whichever is earlier. No restocking fee is charged for an eligible statutory cancellation.

Exchanges

We do not currently process direct exchanges. If you need a different size or style, return the original item and place a new order.

Exceptions

The statutory right to cancel may not apply to personalised or custom-made goods and other legally exempt items. Any exception will be shown clearly before purchase.

Faulty goods

Your rights for faulty, misdescribed or unfit goods are separate from the change-of-mind policy above and are not limited by it. Depending on the circumstances, you may be entitled to a refund, repair or replacement under UK consumer law.

Contact

Email: thecowboyboots.uk@gmail.com