Refund policy

Last updated: [Feb-12-2026]

At The Cowboy Boots, we want you to shop with confidence. If you’re not completely satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • Items must be unused and unworn

  • Boots must be in their original packaging

  • All original tags must be attached

  • Items must be in resalable condition

We reserve the right to refuse returns that show signs of wear, damage, or use.

How to Request a Return

To initiate a return, please contact our customer support team within 7 days of receiving your order. Once approved, you will receive return instructions.

Customers are responsible for arranging and paying for return shipping.

We strongly recommend using a tracked shipping service, as we are not responsible for lost or undelivered return parcels.

Restocking Fee

A £15 restocking fee will be deducted from your refund for each returned item.

This fee helps cover processing, inspection and restocking costs.

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method

  • Refunds are issued minus the £15 restocking fee

  • Original shipping fees (if applicable) are non-refundable

Please allow up to 5–7 business days for the refund to appear in your account after processing.

Shipping Fees

  • Return shipping costs are the responsibility of the customer

  • Original delivery charges are non-refundable

  • Free shipping (for orders over £100) will not be refunded if the return brings the order value below £100

Exchanges

We currently do not offer direct exchanges.
If you require a different size or style, please return your item and place a new order.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been worn outdoors

  • Boots with visible signs of use

  • Items returned after 7 days

  • Damaged items caused by misuse

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will assess the matter and provide further instructions.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team before returning your item.