Shipping policy

At The Cowboy Boots, we aim to deliver your cowboy boots quickly and reliably across the UK. Please review the information below regarding processing times, delivery estimates and shipping fees.

Order Processing

  • Orders are processed within 1–2 business days

  • Orders placed on weekends or public holidays are processed on the next business day

  • You will receive a confirmation email once your order has been dispatched

We work hard to ensure all orders are shipped promptly and efficiently.

Delivery Times

Most UK orders are delivered within 3–5 business days from dispatch.

Delivery times may vary depending on:

  • Your location within the UK

  • Seasonal demand

  • Courier service schedules

While we aim to meet these timeframes, delivery dates are estimates and not guaranteed.

Shipping Costs

  • Free UK delivery on orders over £100

  • Standard UK shipping fees apply to orders under £100

Shipping costs (if applicable) will be clearly displayed at checkout before you complete your purchase.

Tracking Your Order

All orders are shipped with tracking.
Once dispatched, you will receive a tracking number via email so you can monitor your delivery.

Delivery Delays

Occasionally, delays may occur due to:

  • Courier issues

  • High seasonal demand

  • Adverse weather conditions

We are not responsible for delays caused by third-party couriers, but we will assist where possible to help resolve delivery concerns.

Incorrect Address Information

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

  • Delays caused by incorrect address details

  • Orders delivered to incorrectly provided addresses

If you notice an error after placing your order, contact us immediately. Address changes may not be possible once the order has been dispatched.

Lost or Missing Parcels

If your tracking information shows your parcel as delivered but you have not received it:

  • Please check with neighbours or your local delivery office

  • Contact us as soon as possible

We will assist in investigating the issue with the courier.

International Shipping

At this time, we primarily ship within the United Kingdom.
If international shipping becomes available, details will be updated on this page.

Questions About Shipping?

If you have any questions regarding delivery, please contact our customer support team before placing your order.